Industry Challenge: Client is juggled between multiple employees when seeking a direct answer to a simple project related question. The KDL Solution: The engineer assigned to a specific project acts as the single point of contact for the client.
Industry Challenge: Client gets the “run-around” regarding actual project start date and is not informed regularly of project status. The KDL Solution: We give you a “straight” answer from the beginning and provide regular progress reports throughout the process.
Industry Challenge: Typical project manager is unaware of the project status during the plan review process. The KDL Solution: The engineer assigned to the project maintains a post-submission follow-up schedule. This assures the client an accelerated plan approval date and allows the client access to “real-time” information. Industry Challenge: Client is given unlimited excuses by the engineer when a plan error results in costly construction delays or re-construction. The KDL Solution: At The KDL Group, we stand behind our work and are committed to providing this assurance to our clients.